Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Online Control Panel you can find a comprehensive Help Center section offering a multitude of instructional articles and frequently asked questions. They are compiled by our support team of accomplished techs. Simply fill in your question and our smart system will provide you with the best possible answer.

  • Top quality support service

  • Tutorial Videos

  • We have prepared a collection of educational video tutorials that detailedly demonstrate how to handle a typical issue connected to your cloud plans account. You’ll find the educational video clips in the Help section.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • We back up our semi–dedicated servers with a 24/7/365 client care service and a one–hour ticket response guarantee. Our well–trained techs will be at your disposal 24/7/365 to reply to your enquiries and to rectify any problem that you may possibly face. Simply open a customer support ticket from the Help section and we’ll reply to you instantaneously.