Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be replied to within maximum sixty minutes after the ticket or e–mail has been submitted. If your case requires additional assistance from a server admin, we’ll forward the ticket or the e–mail to the person on duty, without delay and we will leave a comment to let you know that more time will be needed for discovering a solution. And if you take advantage of the Optional Admin Services package, any of the tasks included there will be completed whenever you specify.
A Top–Quality Client Care Service
We’ll be available to you 24–7 to respond to any questions that you may have with regard to our Online Control Panel or any of the applications that we have installed for you on the server. If you also need assistance handling server administration tasks, you can make use of our Optional Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting services
A User–Friendly Help Area
We have provided the Online Control Panel with an exhaustive knowledgebase, which features exhaustive explanations of all its features and functionalities. Besides, we have made in–depth video tutorials that will further explain to you how to carry out a particular action or troubleshoot a commonly experienced problem. The how–to articles and the tutorial videos are easily reachable from every Online Control Panel section through the Help and Videos buttons in the upper right corner.