The client support that you will receive from your cloud hosting company is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have a technical trouble with a current account. Timely and correct info about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine hosting supplier not from some reseller. If you buy a hosting account through a company that does not own its servers and it can't access them directly, it is almost certain that you will wait for a couple of days in order to get a response to your query, so your websites may stay offline for quite a while. However, a provider that offers different options for communication and has a technical support staff available all the time will assist you to right away and help you limit or completely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Hosting
Our cloud plans
feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting solutions well before you make a purchase or you are a current customer and you have a question or a difficulty, you will be able to contact us anytime, including holidays and weekends. We have many channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more technical issues or any troubles that require additional time to research and deal with. In contrast to many other web hosting suppliers, our trouble tickets have a guaranteed max response time of only one hour, therefore whatever the issue is, it'll be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive timely help, particularly when your website is not working effectively for some reason. All of our semi-dedicated hosting plans
include 24/7 customer and tech support, thus if anything happens, you are able to use plenty of methods to let us know - telephone line with multiple local numbers around the world, live chat, email messages and tickets. The first two options are for billing, pre-sales and general issues, so if you do not have an account yet, for example, you can get more information about our services, or we will assist you with less complicated technical issues. The next two options are for strictly tech problems or everything that is more time-consuming due to the fact that it is quicker to follow the conversation between you and our support team. The guaranteed max reply time for them is just one hour, the actual one - 15-20 minutes, therefore you will not have to wait for an entire day in order to receive support like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
When you use our VPS hosting plans
, you will not have to wait for more than an hour so as to receive support for any situation that you could have with the server or the software that comes pre-installed with it. We warrant this short reply time for all of the tickets which you open via your billing Control Panel or email messages that you send to our tech support team. We also have local telephone numbers in several countries around the world and a live chat service where we can assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the various methods of communication, so no matter what your question or issue is, there's always somebody to help you out without delay. In the event that you need help with third-party software, that you cannot install or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server
from our company, you can get in touch with us anytime using various channels and the max time that you will need to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a weekend or a holiday and we will assist you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a technical issue, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any kind of common questions or you'd like to learn more about our hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries worldwide. If you'd like to receive help with third-party software that you cannot set up or run effectively, you can add the Managed Services upgrade to your package and our system administrators will assist you.