There're a lot of cloud hosting suppliers on the market, but many of them are resellers who have limited resources, especially when it comes to support. A way to distinguish them is the option to contact the company by phone. The type of support that you'll have through this particular method of communication will vary based on the supplier - a few of them offer dedicated phone support, various others offer general and customer support only as some matters are more time-consuming and it is faster and easier to be resolved via a ticket, especially if the issue needs to be escalated. However, it is good to know that you could always contact your web hosting provider as there're plenty of small matters which can be managed without difficulty and in a timely manner through a call, not mentioning that you'll be able to get additional info about the services even before you become a customer.
Phone Support in Cloud Hosting
As we have live telephone support 14 hrs per day, you can contact us and consult with our customer support agents to find out more about all of the cloud plans that we offer and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we now have telephone numbers on three different continents so that you can call the one nearer to you - in the USA, the UK or Australia. If you are already a customer, you will be able to phone us about general and billing matters, or even about some technical ones. In case the trouble is strictly technical or it requires longer time to analyze, you should employ our ticketing system, which will enable both you and our tech support crew to monitor the information supplied by both sides.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you need to find out more about the packages, you have some billing issue or some general issue, you can give us a call. Though some more complicated troubles could need a ticket so as to give time to our technical support crew to analyze, we'll help you with many tech questions on the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in these countries as well. If you are in another country, we have a global number where you'll be able to contact us.