If you ever encounter a problem with your website and are incapable of tackling it on your own, ask the respective web hosting company’s help desk staff to help you get the website back online. A swift resolution would be the best scenario, but many hosting companies respond within twenty four hours or even more, especially if you are dealing with a reseller. Even if your problem can be solved without much effort, your website may not work correctly or may not be available whatsoever for an extended time period, so you may lose potential clients because it’s quite unlikely that anyone would be enthusiastic to revisit a website that’s inoperational. Hence, you ought to make certain not only that you can get in touch with your hosting provider, but also that they can respond and help you in a well-timed fashion. If a software app update doesn’t proceed smoothly or you erase something mistakenly, for example, the site should be fixed speedily so as to avoid lengthened inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours, or even all day, to get a reply to an email or a tech support ticket. Irrespective of when you contact us, we will help you out within less than sixty minutes with any technical and sales questions that you might have. In reality, our actual reply time almost never surpasses twenty to thirty minutes. As we’re available to you 24-7-365, you will always get support in a well-timed fashion and we know just how crucial this is in the online era. Soon after you contact us, we’ll reply to your questions. In case you face any technical challenge, we’ll solve it for you, or we will provide you with all the necessary information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we understand exactly how critical it is to get prompt support, we promise that you’ll never need to wait for more than 60 minutes to receive a reply to any ticket that you open via your semi-dedicated server Control Panel. As a matter of fact, you’ll seldom need to wait around for more than twenty to thirty minutes and this is valid for any question regardless of what its nature is – billing, general or technical. What is more, our client and tech support team is working day and night, which is the reason why even if you send a ticket during national holidays, you’ll always receive a fast reply, which will contain the answer to an inquiry, the solution to a problem or the information required to resolve an issue yourself – in case there’s something that you have to do on your end. With us, you won't ever need to waste a day awaiting an answer like you would with many other companies.