When your hosting service provider provides live chat support, you are able to speak to an agent live and learn helpful information or get a problem resolved promptly. The basic advantage of using chat instead of calling to consult with a live person is that you will need just a computer with access to the web, which means that you won't pay any fees if you're in a different state or country. In addition, it will be easier to copy and paste info like domain names, usernames or error messages in other words details that are sometimes hard to provide to the other party over the phone. The live chat is also a much faster solution to contact the hosting company's support team as compared to using a ticketing system. Last, but not least, when some situation needs a little more time to be dealt with, you are able to do something else entirely while you wait for support on the live chat, so that you will not lose time - something that's not possible when you're on the telephone.
Live Chat Support in Cloud Hosting
As we consider the fact that numerous problems can be resolved when you talk with a live person, we provide a live chat service for all of our potential and active clients. Our chat is available every single day and our customer care agents will assist you with a number of questions and troubles. If you aren't our client yet, you can find out more about our cloud hosting packages and the website hosting environment in general so that you can make sure that your websites will function efficiently on our servers. If you already have an account and you have some questions or you experience any troubles with some of our services, you can get in touch with us through our live chat and we will supply you with the needed details or help you troubleshoot the issue. You'll need to open a support ticket for some issues which require longer time or the help of a system administrator, still for the majority of basic problems you can get help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is accessible every day, even on holidays and weekends. It's the perfect way to find out more about our semi-dedicated hosting plans in case you do not have an account yet or to have some issue resolved in case you're a client and our support representatives will help you promptly no matter what time of the day you join our chat. If you are unsure which package is better for your web sites, in case you need a piece of advice whether you need a specific upgrade and how to order it or when you've got troubles setting up an email account on your computer system, you will be able to get in touch with us and we will supply you with the needed information in a timely manner. Our live chat is online even after our telephone lines go off for the day, which means that when you have an account here, you can rest assured that you will always receive quick assistance with any kind of question or trouble that pops up.