When your hosting service provider provides live chat support, you are able to speak to an agent live and learn helpful information or get a problem resolved promptly. The basic advantage of using chat instead of calling to consult with a live person is that you will need just a computer with access to the web, which means that you won't pay any fees if you're in a different state or country. In addition, it will be easier to copy and paste info like domain names, usernames or error messages in other words details that are sometimes hard to provide to the other party over the phone. The live chat is also a much faster solution to contact the hosting company's support team as compared to using a ticketing system. Last, but not least, when some situation needs a little more time to be dealt with, you are able to do something else entirely while you wait for support on the live chat, so that you will not lose time - something that's not possible when you're on the telephone.