A ticketing system is the most common medium of correspondence that web hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to resolve a problem that takes some time to examine or that has to be forwarded to a sysadmin. Thus, all replies contributed by either side will be kept in one location in the event that someone else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which goes to say that you’ll have to sign in and out of at least two accounts in order to do a given procedure or to get in touch with the hosting company’s technical support team. In case you would like to administer a number of domain names and each one is hosted in a different account, you will need to use even more accounts at the same time. In addition, it may take a substantial amount of time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Hosting
Our cloud plans include an integrated support ticket system, which is included in our custom Hepsia hosting Control Panel. Unlike other similar tools, Hepsia permits you to manage everything connected with the hosting service itself in one location – payments, website files, e-mails, tickets, etc., avoiding the need to log in and out of different admin dashboards. In case you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with a couple of mouse clicks without needing to leave your Control Panel. During the process, you can pick a category and our system will offer you a number of informational articles, which will give you more information and which may help you resolve any given issue even before you post a ticket. We guarantee a ticket response time of maximum one hour, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with our company and you’d like to contact our client care team, you’ll be able to submit a ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform like you will need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will allow you to submit a new ticket without any difficulty and to look through older tickets using a clever search box. Furthermore, you’ll be able to take a look at the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can carry out all the aforementioned things without logging out of your Hepsia Control Panel at any moment, which goes to say that if you run into any predicament or have a question, you can get in touch with our support engineers and fix the particular issue in less than sixty minutes via one support platform.