A ticketing system is the most common medium of correspondence that web hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to resolve a problem that takes some time to examine or that has to be forwarded to a sysadmin. Thus, all replies contributed by either side will be kept in one location in the event that someone else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which goes to say that you’ll have to sign in and out of at least two accounts in order to do a given procedure or to get in touch with the hosting company’s technical support team. In case you would like to administer a number of domain names and each one is hosted in a different account, you will need to use even more accounts at the same time. In addition, it may take a substantial amount of time for the hosting provider to respond to your ticket requests.