Irrespective of the fact that the web hosting service supplied by the different companies is relatively the same, every provider has a customized platform with its own tweaks and ways to execute certain operations. That’s the reason why, a comprehensive knowledge base will be exceptionally helpful both for people with little to no practical experience and for technically accomplished users who will at some point discover how certain procedures are accomplished, but will lose precious time meanwhile. The purpose of such a knowledge base is to help make the hosting service fast and easy to use, sparing users both time and efforts. The consequence is happier customers, as they can effortlessly find the info they wish, and a whole lot less work for the help desk team members, because usually the majority of the inquiries and issues that customers have got are already listed in the knowledge base. In case the articles themselves are properly written and cover more things, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
If you’ve purchased your very first cloud hosting plan through our company or have transferred your website over to us, you’ll get accustomed to our services and our custom Hepsia hosting Control Panel very quickly as we have prepared an in-depth online knowledge base where you can find all the info that you may ever need – both general info about the service as a whole and more concrete info about the separate features that you can use and the predicaments that you could chance upon. The articles themselves are available in 2 places. The entire article collection is accessible via the Control Panel’s Help section. You can read relevant articles about the different functions in every section of the Control Panel as well. You can become aware of how to do basically everything, from enabling an .htaccess file to administering an electronic mailing list, and all the articles offer comprehensive guides, so you will never become lost due to an unclear text. Certainly, in case you experience a more specific obstacle and you are unable to find anything about it in our knowledge base, you can touch base with our customer support staff 24-7.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated hosting plans, will permit you to access the comprehensive online support documentation that we have compiled for you. The articles themselves offer generic information on our web hosting services, educational manuals about the separate features that you can access, plus troubleshooting guidelines that can help you resolve common problems that you might experience. The topics that we’ve included cover de facto everything, from elementary things such as how to host a new domain name in the account, to more complex ones such as which SSH commands are permitted on the semi-dedicated servers. Articles that are dedicated to the features of a specific Control Panel section will always be available on the right-hand side of the page that you are on, whilst the whole article list can be accessed through the all-inclusive Help section.